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Questions to Ask Before Hiring an IT Company

At Fortify Technology Services, we know how important it is to ask the right questions before hiring an IT company to handle all of your business’ IT needs. That is why we have put together a list of questions to ask before hiring an IT company to help ensure that you are hiring the best IT company for your particular needs.

1. Is Your Help Desk Outsourced?

In order to save money by not having to hire extra personnel, some IT companies choose to outsource their helpdesk. Make sure to choose an IT company that staffs their own IT helpdesk, as this will prevent valuable time being wasted when it comes to resolving your issues.

2. Do You Have Senior Level Technicians?

Before hiring an IT company, it is always a good idea to find out their experience level, qualifications, and competency. Do not be afraid to ask the company to provide you with client testimonials or contact information for a current client. A reputable IT company will be willing to let you talk to their clients and will work hard to ensure that their team of experts are readily available to help resolve even the most complex issues in a timely manner.

3. How Big is Your Company?

While IT companies tend to vary in size, the ability to offer more solutions tends to increase as the business grows; however, this does not mean that you should choose an IT company based solely on their size. Make sure to select a company that can meet all of your needs with the number of staff members they currently have.

4. What are Your Response Times?

A good IT company will be able to provide you with reasonable response times for handling any IT network problems. When considering a company for their response time, it is important to be wary of companies that promise to resolve problems within a certain time period because getting to the actual root of a problem can often take much longer than expected.

5. Do You Supply Hardware and Support?

Consider hiring an IT company that will be able to replace your computer equipment if there is a faulty part. Having a reputable IT company recommend, supply, and install hardware will give you a single point of contact if something goes wrong.

6. Do You Provide Remove Management and Monitoring?

IT companies that offer 24/7 proactive monitoring can help prevent problems from turning into bigger issues. Consider looking for an IT company that will be able to remotely monitor your IT network, as they will be able to provide support and solutions for a wide range of IT-related problems.

If you would like to learn more questions to ask before hiring an IT company, or if you are interested in one of our IT services, please contact Fortify Technology Services at 604-546-2656 or by filling out a contact form on our website.